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How can I erase my Infinitebook?
We have a blog post that explains the best ways to keep your Infinitebook always clean. (You can see it here)
How can I save my info?
You can use the official Infinitebook Cloud app to keep all your information in the cloud. Download the app at: Infinitebook Cloud
What kind of markers can I use?
We only recommend the Staedtler Lumocolor Correctable black and red. Other colors may smudge. Regular whiteboard dry erase markers may smudge.
Does the ink go from one sheet to another?
The supplied marker ink dries in about 6 seconds. After that time, you can put your hand over the paint or even close the notebook without getting stained.
My marker dries when it goes without cap long, what to do?
As the tip is not felt, as in the mid-tip markers, it does not have the property of being constantly wet. Because of that, when the marker is without the lid for some time, it tends to dry.The solution is to try to leave the marker lid wherever possible. If the ink is not flowing, put the lid and take it off (inside the lid there is a kind of sponge with paint that helps to restart ink flow).
When I erase some info on the Infinitebook it smudges, what to do?
In order to don't leave any smudge, we recommend that you wait +/- 6 seconds for the ink to dry before erasing it. If somehow it still smudges, you can easily erase it with a damp cloth.
I'm left-handed, can I still use an Infinitebook?
It depends a lot on the way you write. We have some left-handed customers who did not encounter problems, others did. Imagine that you are writing with a marker on a normal sheet of paper, the time the ink dries is about the same, about 6 seconds.
Portugal: 2 to 4 working days
Europe: 10 to 12 working days
International: 15 to 17 working days
Do you ship worldwide?
Yes, you can check the shipping costs in the checkout process when you enter your country. If you have any questions, please contact us at email@example.com
How can I change my order or shipping address?
You can change your order if it has not yet been shipped by sending an email to firstname.lastname@example.org
Can I track the status of my order?
Yes, we sent all customers the tracking number of the order in the email where we inform that the order was shipped.
Do you have discounts for big quantities?
Yes, send us an email to email@example.com It is also possible to customize the Infinitebook for companies or schools. There is a minimum quantity of 50 units.
Can I buy the Infinitebook in a physical store?
In Portugal, you can buy in the Fnac stores, Olmar and some stationeries stores throughout the country. In the rest of the world, right now, you can only buy online through our website or Amazon.